International orders may be subject to customs duties and fees levied by the destination country. The buyer is the importer and must comply with all rules and regulations of the destination country. Additional charges for customs are the responsibility of the buyer, we have no control over these charges and can't predict what they might be. Customs policies vary widely from country to country. When customs clearance procedures are required, it can cause delays beyond our control. You will be notified by customs should your order require clearance. We mark all items as 'gifts' to avoid such delays and charges.
It doesn't happen often, but if an item does arrive damaged please email hello@oliverjeffersstore.com with some info about what happened and photos if you can.
We are happy to exchange or return your order within 30 days of purchase. Please visit www.oliverjeffersstuff.com/returns to process your return. You are responsible for shipping costs for returning your item. Shipping costs are non-refundable.
